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AUTHENTICATION

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Customer Care

All items sold on our platform are guaranteed authentic. We take our authentication process thoroughly to make sure all our luxury items are certified authentic.

SHIPPING INFORMATION

NATIONWIDE

FREE shipping nationwide for all Hermes bags. Shipping fees applied to other brands and Hermes accessories will be calculated based on package size.

We ship nationwide across Indonesia via TIKI ONS/TIKI Regular.

Specially for JABODETABEK area, we offer:

GO-JEK/GRAB

Private Courier Service

COD (Cash on Delivery)

WORLDWIDE

All items are available for worldwide shipping from Jakarta, Indonesia via DHL Express. Shipping fee will be calculated based on package size.

Kindly note that clients are responsible for ensuring that items purchased can be legally imported into the destination country. Different regulations may apply for certain types of items, such as exotic leathers.

Please contact our Client Advisors for more information regarding international shipments.

PACKAGE TRACKING

Once your package has been shipped, we will send you a notification with your tracking number.

INSURANCE

You may choose whether or not you want to add insurance to your delivery. The cost of insurance will be calculated according to the value of your order on the checkout page.

return policy

All orders are final, we do not accept refund/returns for :

Discounted/Sale items

Items shipped with international shipping

Items that have been received for more than 24 hours

Items that are not according to your liking/taste

We can only accept returns for items that do not match the description or conditions written on the product description page. Delivery will be borne by customer.

IMPORTANT: Submit your Return Request with an unboxing video within 24 hours after you receive your order

You can always consign the non-returnable items at www.belleandkate.com. Contact our Client Advisors for more information.

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