500++ luxury products were shipped from BELLE&KATE to all across Indonesia. 100% authentic and securely packed for delivery to your address. Shop our exclusively curated products!
FAQS

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ORDER

How long does delivery take, and how much will it cost?

For information on delivery and shipping charges to your destination, view our Shipping options.


Do I need an account to place an order?

Yes. Having an account can save you time during checkout as it securely saves your address and payment details for future purchases.

Can I cancel my orders?

All orders are final, we do not accept returns or refunds except if we deliver you the wrong item. Kindly review your orders before check-out to prevent mistakes.

How Can I Track My Order?

Once your order has been dispatched, you will receive an email containing your air waybill number to track your package. If you have registered, you can also follow the progress of your delivery by signing into your account and selecting My Account followed by Order Status.

FAQS

Is my personal information kept private?

Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party.

Can I be sure that my bag is authentic?

100%. Our bags are expertly curated from Hermes official store around the globe and we guarantee all items are authentic.

Do you offer price negotiations?

Yes we do! Prices are still slightly negotiable, you can simply contact us via WhatsApp for further details.

What forms of payment do you accept?

We accept payments through bank transfer, cash on delivery and credit cards via Tokopedia.

Do you ship worldwide?

Yes, we use FedEx International Priority as our worldwide shipping expedition.

Do you accept consignments?

Yes, we do! Drop your bag(s) to our office and we need around 2 weeks to keep, check and authenticate your bag. Simply contact our WhatsApp number for further assistant.

You do not have the item I’m looking for, can you help me find it?

Yes! We still have many items outside our website or instagram page that are on their way here! You can contact our WhatsApp number and we can inform you if we have them coming soon or you can put your name on our waiting list!

Item conditions you need to know!

BRAND NEW: New items fresh from store with all original accompaniments.
NEVER WORN: This item has never been carried or worn as if just bought fresh from the store. However, they come in older stamps. This item is still complete with all original accompaniments.
ALMOST NEW: This item has only been worn once and is still in pristine condition as if just bought fresh from the store. This item is complete with all original accompaniments.
LIKE NEW: This item is in near pristine condition. It has been worn no more than a few times but shows virtually no signs of wear on the leather or hardware. Mint items often come with all (or most) of the original accompaniments and to the untrained eye can often pass as never carried
EXCELLENT CONDITION: This item has been used but is still in beautiful condition. There will be minor signs of wear to the leather and/or hardware but the wear does not distract from the overall look of the item.
PRE-OWNED: This item has been used and you can see signs of wear to the leather and/or hardware.
VINTAGE: This item is normally produced/crafted from under year 2000. Normally, it’s a bag that you can’t get anymore because it’s a few years or more out of production.

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